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General Manager

Date Posted: 17-06-2016
Location: Sligo, PA, USA
Contact Person: Zeb Bartels
Company/Business Name: Clarion River Organics
Phone: 815-205-6060

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Clarion River Organics is a cooperative formed to support small family farms and ecologically sound farming in the Clarion River watershed by connecting organic produce farmers with customers seeking their products. We market produce from a community of 15 certified organic farmers who use only horse power and family labor. We supply local organic food to grocery stores, restaurants, other farms and 700 CSA members in Western Pennsylvania. In operation since 2008, we've grown to a million dollars/year in produce sales and are poised to take major steps toward growth and diversification in the next two years.

In brief: The general manager will direct the daily operations of the cooperative including sales, management and supervision of staff, and communications between growers and customers. The general manager is a team leader and the face of the business to customers. Together with the board the manager will help direct growth and development. The office manager may also help with delivery driving and warehouse packing as needed. This is a full time year round position.

Responsibilities: To succeed in this position you will manage -
Work flow Receive and compile grower availability lists, send availability to customers, compile customer orders and send to growers, provide packing lists to warehouse staff, compile finished packing lists into invoices, send updates of shorts to customers, provide invoices and delivery instructions to drivers, provide pick up lists to drivers.
Sales and outreach Keep customers informed about current and upcoming availability, coordinate purchases according to supply, keep customers informed of shortages or other problems.Increase customer base consistently before and during the growing season by seeking new customers and increasing purchases from existing customers. Attend conferences, trade shows and other relevant events to market CRO potential customers and brand awareness.
Animal/Value Added Products Coordinate production, processing, transportation and labeling for jarred products, grain products and meat products.
Staff Hire, train, supervise, provide to-do lists, provide corrections and rewards. Fill in for all staff as needed.
Facilities and equipment See that the warehouse, warehouse equipment, office, and trucks provide adequate means of accomplishing daily activities safely and to industry standards for quality. Improve aesthetics and functionality to improve staff and customer experience and reflect CRO's values.
Job Outcomes: When you succeed in this position you will know it because-
Staff accomplish all tasks within regular hours, to your expectations, andunderstand what procedures are expected and why.
Customer orders reach customers on time, packed correctly and in good condition with accompanying paperwork. Customers are happy with CRO's customer service and any issues are handled quickly.
Staff feel capable, informed, trusted and empowered to meet expectations.
Growers, staff and customers all know the relevant information about daily availability, orders and processes and feel confident that they are kept informed.
Sales volume exceed previous year.
Outreach events are researched, prepared for and attended. Effectiveness is calculated in terms of new leads.
New customer relationships are formed throughout the year and are carried into the new growing season
All equipment is in working order and facility is a safe and comfortable environment to work in and visit.
Expectations: To fit in at Clarion River Organics you will -
Arrive at work at scheduled times ready to begin working.
Be prepared to work approximately 50 hours a week between June and November, and approximately 30 hours a week between December and May.
Be able to work on your feet up to 10 hours a day and be able to safely lift and pull upwards of 75 lbs many times a day.
Stay calm and polite under stress and be prepared to deal with multiple unexpected requests, questions, and problems at the same time.
Communicate continuously with other management, staff, farmers and customers especially regarding changes in plans or unexpected problems or uncertainties.
Be very flexible with activities and hours, especially June to November.
Candidate will need to live in or commute to the Clarion area.
Travel to CSA drop off sites or local events will be necessary throughout the season.
Compensation/benefits: In return for your good work you will receive -
Salary commensurate with experience.
Generous profit share.
Up to $150/month health insurance reimbursement with proof of health insurance expense.
Flexibility in scheduling and ability to direct your work day as you see fit.
The appreciation of interesting farmers, passionate customers and supportive coworkers.
Exposure to the produce industry and local food scene at all levels.
The opportunity to create new ventures and share in their profits.
Salary: $32,000+


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